Privacy Policy

Arbito ("we", "our", "us") is operated by Ashley Chapple trading as Arbito as a sole trader.

This Privacy Policy explains how we collect, use, store, and protect personal and business information when you interact with our website or services.

By using Arbito, you agree to the collection and use of information in accordance with this policy.

1. Information we collect

We may collect the following types of information:

Buyer information:

• Name
• Company name
• Business email address
• Role/title
• Supplier requirements and project details
• Budget ranges
• Timeline information
• Information relating to decision-making authority

Supplier information:

• Name
• Company name
• Business email address
• Service offerings and specialisms
• Portfolio or case study information
• Commercial capability information

Technical information:

• IP address
• Browser type
• Device information
• Website usage information
• Cookies and analytics data

2. How we use your information

We use collected information to:

• Operate and improve the Arbito service
• Match Buyers with relevant Suppliers
• Communicate regarding Buyer briefs and introductions
• Verify suitability and relevance of participants
• Process invoices and payments
• Respond to enquiries and support requests
• Monitor and improve website performance and security
• Comply with legal obligations

3. Buyer anonymity

A core part of the Arbito service is Buyer anonymity and controlled introductions.

Buyer identities and contact details are not shared with Suppliers unless:

• the Buyer approves an introduction; and
• the Supplier has completed any required payment process.

Suppliers may receive anonymised Buyer briefs before any introduction occurs.

4. How we share information

We do not sell personal information.

We may share information:

• between Buyers and Suppliers where an approved introduction is made;
• with payment providers or service providers necessary to operate the service;
• where required by law or legal obligation;
• where necessary to protect our legal rights or prevent misuse of the service.

5. Data storage and security

We take reasonable technical and organisational measures to protect information from unauthorised access, misuse, loss, or disclosure.

However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

6. Data retention

We retain information only for as long as reasonably necessary to:

• operate the service;
• comply with legal obligations;
• resolve disputes;
• enforce agreements.

We may retain limited records where required for legitimate business or legal purposes.

7. Cookies and analytics

Arbito may use cookies and analytics tools to:

• improve website functionality;
• understand website usage;
• monitor performance and security.

You may control cookies through your browser settings.

8. Your rights

Depending on your location and applicable law, you may have rights to:

• request access to your personal information;
• request correction of inaccurate information;
• request deletion of your information;
• object to certain processing activities;
• withdraw consent where processing relies on consent.

Requests may be made by contacting us using the details below.

9. Third-party services

Our website or service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party services.

10. Changes to this policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website with a revised "Last updated" date.

11. Contact

For privacy-related enquiries or requests, please contact: achapple@arbito.co.uk