These terms form a legally binding agreement between you and Arbito, operated by Ashley Chapple as a sole trader. Please read them carefully before participating in the service as a Supplier.
Last updated: May 2026
Arbito is a private B2B matchmaking service operated by Ashley Chapple trading as Arbito. We connect anonymous Buyers with relevant Suppliers. Our registered contact email is achapple@arbito.co.uk
By expressing interest in a Buyer brief, making payment of an introduction fee, or otherwise participating in the service as a Supplier, you confirm that you have read, understood, and agree to be bound by these terms. If you are entering into this agreement on behalf of a company or organisation, you confirm that you have authority to bind that entity to these terms and to authorise payment of introduction fees on its behalf.
Arbito provides the following to Suppliers:
The introduction fee is a flat fee agreed upon activation of the introduction. The applicable fee will be communicated to the Supplier prior to any commitment being made. This fee is payable upon activation of the introduction.
An introduction is considered activated at the point you confirm in writing that you wish to proceed, an invoice is issued by Arbito, and payment has cleared in full. Arbito will share the Buyer's identity and contact details only upon receipt of cleared payment.
Arbito reserves the right to amend the introduction fee structure at any time with a minimum of 14 days written notice. Any brief in respect of which you have already expressed interest will be honoured at the fee rate applicable at the time of that expression of interest.
Payment is by invoice issued by Arbito upon your written confirmation that you wish to proceed with an introduction. Payment is due within 7 days of the invoice date. Introduction details will be released only upon receipt of cleared payment.
Arbito reserves the right to charge interest on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
The introduction fee is strictly non-refundable once the Buyer's identity and contact details have been shared with you. This applies regardless of whether a placement is subsequently made, a commercial relationship is established, the role changes or is withdrawn, or the Buyer chooses not to proceed following introduction. By making payment you confirm that you understand and accept this condition.
You agree to treat all information contained in Buyer briefs — including anonymised details shared prior to introduction — as strictly confidential. You will not share brief details with any third party, use them for any purpose other than evaluating whether to proceed with the introduction, or attempt to use brief details to identify the Buyer prior to a formal introduction being made.
You agree not to attempt to identify, contact, engage with, or enter into any commercial arrangement with any Buyer whose brief you have received through Arbito outside of the formal introduction process, whether before or after declining an introduction.
Breach of this clause will entitle Arbito to invoice you for the full introduction fee applicable to that brief, regardless of whether you had chosen to proceed, as reasonable compensation for loss of introducer fee. This right survives termination of your participation in the service.
You agree to accurately represent your capabilities, experience, specialism, and track record when registering with Arbito and when expressing interest in specific briefs. Misrepresentation that results in a poor match, Buyer dissatisfaction, or reputational damage to Arbito may result in immediate removal from the Supplier network without refund of any fees paid.
Once introduced, your commercial relationship with the Buyer is entirely your own responsibility. Arbito takes no responsibility for the outcome of any engagement, placement, or contract entered into following introduction, including any dispute between you and the Buyer arising from that relationship.
You agree to indemnify and hold harmless Arbito and Ashley Chapple from any claims, losses, damages, costs, or expenses arising from your breach of these terms, your conduct following introduction, any misrepresentation made by you, or any dispute between you and a Buyer arising from a commercial relationship established through the service.
To the fullest extent permitted by law, Arbito's total liability to you in connection with the service is limited to a refund of the introduction fee paid in respect of the specific introduction giving rise to the claim, in circumstances where Arbito is found to have been directly at fault. We accept no liability for indirect losses, consequential losses, loss of profit, loss of placement fee, or losses arising from the conduct of any Buyer following introduction. Nothing in these terms excludes liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
Arbito reserves the right to remove any Supplier from the network at its discretion, including for breach of these terms, misrepresentation, non-payment, or conduct that reflects poorly on the service or on Arbito's relationship with Buyers. Removal does not entitle the Supplier to a refund of any fees previously paid.
Arbito reserves the right to modify these terms at any time with a minimum of 14 days written notice by email. Continued participation in the service following notice of changes constitutes acceptance of the revised terms.
Either party may terminate participation in the service at any time by giving written notice. Termination does not affect any rights or obligations that have already arisen — including any unpaid introduction fees, non-circumvention obligations, or confidentiality obligations, all of which survive termination indefinitely.
Arbito's failure to enforce any provision of these terms at any time does not constitute a waiver of the right to enforce that provision in the future. If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.
Arbito will not be liable for any failure or delay in performing its obligations under these terms where such failure or delay results from circumstances beyond its reasonable control.
These terms are governed by the laws of England and Wales. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
For any questions regarding these terms, invoicing, or disputes please contact: achapple@arbito.co.uk